REPUBLIC OF IRELAND DELIVERIES:
Deliveries are made by registered post with An Post within 1/2 working days on all Republic of Ireland orders, at a flat rate shipping charge of €7.00.
The UK & mainland Europe - 3/4 working days.
All other countries - 7/8 working days.
Delivery charges will be calculated automatically online at ‘checkout’.
If for any reason, schoolbags.ie is unable to deliver your order within the specified times above, we will contact you within two working days. You will receive an email from An Post with details of when your delivery is due. Should you not be at the address to accept your order, please supply an alternative delivery address where someone will be available to accept it on your behalf.
At the time of delivery, you will be required to validate with signature, accepting delivery of the products, after which the products become your sole responsibility. You will be liable for any additional charges incurred in the completion of delivery or the returning of goods, due to incomplete or incorrect address details supplied by you. If your order is returned to us ‘undelivered’ or ‘not collected’ due to circumstances beyond our control, you will be held responsible for all re-shipping costs.
Some selected items may take longer than standard to deliver – this will be clearly marked on the product information page prior to ordering.
Goods will be delivered between Monday - Saturday 09:30 - 17:30 / Note: click & collect orders in August should be collected from the blue gate to the right of the main door. Ring the bell situated on the left side of the gate and a member of staff will dispense your order.
If your goods do not arrive within the above-stated schedule, please contact us directly and we will contact the carrier.
SCHOOLBAGS.IE RETURNS POLICY
If you are not 100% satisfied with your purchase, or should you feel it necessary to return an item, you may cancel the contract for this purchase by contacting firstname.lastname@example.org within 14 days of delivery of the items to you. You should then return the relevant item to us in its original packaging to FAO Web Returns, Fame Agencies Ltd. 130 Philipsburgh Avenue, Marino, Dublin 3, D03 H7F8.
You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition.
Once we receive the item back, schoolbags.ie will refund the price paid by you for that item. If the item is defective, we will repair the item or supply you with a replacement.
JANSPORT LIFETIME GUARANTEE
JanSport’s policy is to repair backpacks that they deem are covered under their lifetime warranty. You can send your bag back to JanSport at https://www.jansport.com/customer-service/lifetime-warranty.html
or alternatively, you can return it to us washed, with your full contact details and we can return it on your behalf.
The repair takes approximately 2/3 weeks, as soon as it’s complete we will contact you with the An Post tracking number, P&P will apply at a fixed amount of €5.00.
SCHOOLBAGS.IE CLICK AND COLLECT
Schoolbags.ie In-store Collection Service
Schoolbags.ie is delighted to offer a complimentary Collect In Store service. When shopping online, simply select the option ‘collect in-store’ and we will have your order ready for collection at our Dublin shop within 24 hours.
If for any reason, the item purchased is not available within the standard 24-hour period, you will be contacted by one of our sales teams to confirm the available collection time.
WHAT TO TAKE WITH YOU WHEN COLLECTING YOUR ORDER...
When you visit our Dublin shop to collect your purchase, please bring a copy of your confirmation email (printed or on a device) together with your photo ID.
WHAT IF SOMEONE IS COLLECTING ON YOUR BEHALF?
If you want someone else to collect your order for you, they will need a copy of your email confirmation, as well as their own photo ID.
WHAT TIMES CAN I COLLECT MY ORDER?
You may collect your order during opening hours:
Monday – Friday 2:00 pm- 3:30 pm, closed Wednesday & Saturday.
WHERE IS THE SCHOOLBAGS.IE COLLECTION POINT INSTORE?
You may present your order confirmation to any member of schoolbags.ie staff who will source your order for you.
CAN I RETURN MY SCHOOLBAGS.IE PURCHASE INSTORE?
If you decide that your purchase is not suitable you may return it in-store. It is our policy to refund the original form of payment, so we will organize a refund to the credit card which was used as payment through Stripe.
To contact us visit CONTACT SCHOOLBAGS.IE